Knowledge Base - General course for employees

Knowledge Base - General course for employees

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Responsible	Administrator
Last Update	08/12/2025
Completion Time	13 hours 20 minutes
Members	22

Course
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Introduction to the system

3Lessons · 2 hr 35 min
- Training 1. System interface and navigation, p.1
- Training 2. System interface and navigation, p.2
- Training 3. Communications in the system
  
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Helpdesk component

2Lessons · 2 hr
Timesheet Component

2Lessons · 2 hr 15 min
- Training 6. Timesheets: Task Time Tracking + Views
  
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- Training 7. Timesheets: Workload + Reporting + Projects
  
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Maintenance Component

3Lessons · 3 hr 10 min
- Training 8. Maintenance. Requests + Equipment Management
  
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- Training 9. Maintenance. Teams + Scheduling + Reports
  
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- Training 10. Maintenance&Field service
  
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Invoicing Component

2Lessons · 2 hr 20 min
- Training 11. Invoicing Component
  
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- Training 12. Invoicing + System Overview
  
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New eLearning Component

2Lessons · 20 min
QA Sessions

1Lessons · 30 min
- QA Session №1
  
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Instructions

1Lessons · 10 min
- How to Install a PWA Application & Access the Website from Mobile