Knowledge Base - General course for employees

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Course content

Introduction to the system
- Training 1. System interface and navigation, p.1
- Training 2. System interface and navigation, p.2
- Training 3. Communications in the system
Helpdesk component
- Training 4. Helpdesk: Ticketing System + Teams + Attachments & Communication Logs
- Training 5. Helpdesk. Email Integration + Teams + Notifications
Timesheet Component
- Training 6. Timesheets: Task Time Tracking + Views
- Training 7. Timesheets: Workload + Reporting + Projects
Maintenance Component
- Training 8. Maintenance. Requests + Equipment Management
- Training 9. Maintenance. Teams + Scheduling + Reports
- Training 10. Maintenance&Field service
Invoicing Component
- Training 11. Invoicing Component
- Training 12. Invoicing + System Overview
New eLearning Component
- eLearning Component: Course Access & Navigation for Users, p.2
- eLearning Component: Administrator Tools & Setup, p.1
QA Sessions
- QA Session №1

Training 4. Helpdesk: Ticketing System + Teams + Attachments & Communication Logs